A withdrawal hold is often triggered after specific security setting changes have been made on your account. This is put in place to protect your funds in the event that your account is compromised and an attacker attempts to steal your funds.
For example, if your email account were to be compromised, the attacker could attempt to execute a password reset for your Ethfinex account. As the attacker would be able to confirm the password reset via the link sent to your email, the attacker would easily be able to steal the funds if no hold were put in place.
The five-day hold period is put in place to allow the legitimate account owner to detect the breach and alert Ethfinex support.
The most common triggers of a withdrawal hold are:
- Password resets
- Unlocking a locked withdrawal address
- Requesting a security change through support (2FA reset / email address change / IP whitelisting change)
During a withdrawal hold, no withdrawals can be processed. If you submit a withdrawal, it will be cancelled.
Lifting Withdrawal Holds
Account holders that are verified can request to have the withdrawal hold lifted before the five days have passed. In this case, ID verification image will need to be submitted to www.ethfinex.com/verification/docs. Upload a high-resolution picture of yourself holding the passport or Photo ID submitted during the verification of your account. Include a note with the word "Ethfinex", the current date and your signature. Make sure that your face is clearly visible and that all passport/photo ID details are legible.
Submit a support ticket after you have uploaded the ID verification image with subject "request to lift withdrawal hold". Upon the verification of your identity, the withdrawal hold will be lifted.
Users that are not KYC verified cannot have the five day withdrawal hold lifted before the five days have passed.