The most common reasons for withdrawal cancellations are -
Failure to confirm via email
Users have 12 hours to confirm their withdrawal requests before the withdrawal is canceled by the platform. Please be sure to check all spam/junk folders if you are having difficulties locating the link.
If you did not receive an email, resubmit the withdrawal request and confirm via the link in the confirmation email. If you still encounter issues after following these steps, please contact Ethfinex Support. .
If an account is on withdrawal hold because of a recent security change withdrawals will be canceled. If an account is on withdrawal hold a notification will be displayed on the page where a new withdrawal request is submitted. More details on withdrawal holds are available here.
If the “Send to” address, or other withdrawal parameters, are not properly entered, a withdrawal will be canceled. Always be sure to check (and double check) that you are entering the correct and complete address. If possible, copy and paste it to avoid typographical errors.
Occasionally, a fee charge can cause a small negative balance which can be resolved by transferring funds from one one wallet to another. If an account has a negative balance in one wallet, no withdrawals will be accepted until the negative balance is settled. New withdrawal requests will automatically be canceled until the negative balance is settled.