Why can’t I see my Ethfinex account on the trading page?
The decentralised portal is just that - decentralised. As a result, there is no centralised administration in place, or need for one, to manage accounts, data or other personal information. The only ‘account’ on the decentralised portal is your connected wallet, displaying your public key.
How do I view my trade history?
Before you can view your full trade history you may need to authenticate and fetch your trade data by signing a message. This process is designed to be convenient and effortless. Simply follow the steps below...
1. Click ‘AUTHENTICATE AND FETCH ORDERS’
2. Sign the MetaMask Pop-up
3. And Voila!
Why can’t I see my trades in the trades history sections?
There are several main reasons why you may not see your trades appear in the trades history section...
1. The trade wasn’t successful
Naturally, for a trade to appear in trade history, it must have been successful. If in doubt, it's worth double checking that the trade had fully completed. You can start by reviewing your balances or use your wallet address to search etherscan.io, where you will be able to see the latest transactions, and corresponding details, associated with your wallet.
2. The trade has not yet settled on-chain
We've designed so that trades are matched and executed in a speedy fashion akin to ethfinex.com. However, as you are ultimately trading from your own wallet, in Peer to Peer style, the final (on-chain) settlement of the trade will inevitably take longer. Therefore, if you have just made a trade and cannot see it in your trade history yet, please double check whether it has settled on-chain yet by searching etherscan.io.
3. You must authenticate and fetch your trade data
If you haven't already, please ensure you have completed the necessary steps to authenticate and fetch your trading data. In order to do so, please follow the steps outlined above in the ACCOUNT > How to view trading data section.
How do I change my account?
Changing your ‘account’ (connected wallet) is really easy. To do so, simply select ‘change account’
Once selected, you can begin the process of connecting a new wallet to the platform, just like before.
If you have locked tokens associated with an account that is no longer connected, to see your locked tokens, and to trade or unlock them, simply reconnect that wallet.
How do I set a limit order?
Limit orders are the default order type on the decentralised portal. Therefore, in order to set a limit order, simply head to the order form and begin inputting the appropriate information (price and amount).
To learn more about the stages of setting an order, please visit check our ‘How to Make a Trade’ article here.
How do I set a simple order?
Setting a Simple Order is… simple. To do so, all you need to do is head to the order form and select ‘Simple’ in the top bar. Once done, you will see the ‘price’ input field turn grey meaning you are no longer able to set your own price. All that’s left to do then is simply input how much you want to buy (or sell) and pull the trigger!
To learn more about our different order types please click here.
I’m trying to make a trade, why does it say insufficient funds when I have enough funds?
There are a number of reasons why you may be seeing the ‘insufficient funds’ error when trying to trade your tokens.
1. You are trying to send the FULL amount of locked tokens.
As the process of trading tokens within the portal means you are triggering a transaction from your wrapped (locked) ETH in the smart contract, there will need to be enough funds in your wallet to cover the GAS cost (transaction fee). Please bear in mind, this is a dynamic number and changes based on the state of the Ethereum network. To make life easy for users, we automatically calculate this difference for you, however, if you are editing it so that it shows the full amount, you will receive an ‘Insufficient Balance’ error message.
2. You have an open order
It is possible that you have set a limit order which has not yet fully executed. If this is the case, you may see the original sum of locked tokens in your balances dropdown, however, you would not actually have this amount available to trade. Therefore, make sure you do not have any open orders that may be causing the error.
Why is my trade executing so much slower than on Ethfinex?
When trading on ethfinex.com, your funds are deposited to the exchange and each trade is carried out quickly and efficient by Ethfinex and within the platform. In other words, each trade does not need to travel through the blockchain. This operational set-up allows for a much faster trading experience, however, inevitably requires users to trust the exchange.
On the other hand, when using the portal, you are trading in a true Peer to Peer fashion, directly from your own wallet, with no service in the middle and facilitating the trade. In other words, you are trading 'trustlessly'. By doing it this way, you are prioritising the security and control of decentralised trading over the speed and convenience of centralised trading.
Whilst Ethfinex’s intelligent smart-contract locking mechanism brings users the best of both worlds (centralised and decentralised trading) ensuring speed with un-compromised security, the time it takes for your funds (from a trade) to be readily available as ‘unlocked tokens’ in your wallet are slightly longer.
The trade execution times are similar to ethfinex.com, however, the actual on-chain settlement of the order is a slower process as, unlike with the centralised counter-part, this must make its way through the blockchain.
Can I close an active order?
Just like with our centralised counterpart (www.ethfinex.com) closing an active order is possible, so long as it has not been executed. If it has been fully executed, there is no longer an open order to cancel, however, if it has been partially executed, you will be able to cancel the order and receive the amount that had yet to be filled.
Imagine you placed a limit buy order for 10 ETH at $100 but decided soon after that you no longer wanted this trade. It’s possible that, for example, 5 of the 10ETH have already been purchased at the set price. If you cancel this order now, you will keep the 5ETH you had already purchased, and the remaining $500 will be made available again.
To cancel an order, simply head to ‘Your Orders’ section and click the ‘X’ icon next to the order you wish to cancel.
What is Lock time?
The lock-time is a period of time dictated by the user which lets the smart contract know exactly how long to lock your tokens for.
Minimum Lock-time = 1 hour
Maximum lock-time = None
When locking tokens, you will see a pop-up asking for a time, this is where you confirm your lock time.
I’m trying to lock my tokens, why do I have to pay?
When you send your tokens to the smart-contract (to lock them) you are creating a blockchain transaction that temporarily sends funds from your wallet to the smart-contract. As every transaction on the blockchain incurs a transaction cost (GAS Fee) there must be enough funds in your wallet to cover this to ensure the transaction is completed successfully.
This fee is never set at a certain price but is adjusted dynamically based on the state of the Ethereum network.
For user convenience, the ideal GAS price is automatically calculated and set when locking tokens. For example, if you had 0.2 ETH you would see something like the following when locking...
However, if you would like to manually decrease or increase this price (or the amount you wish to lock) you can freely do so. One useful resource to help you in calculating how much to set is the following website: https://ethgasstation.info/
I’m trying to lock my tokens, why does it say insufficient funds?
There are a number of reasons why you may be seeing the ‘insufficient funds’ error when trying to lock your tokens.
1. You are trying to lock the FULL amount in your wallet.
The process of locking tokens means you are making a transaction from your wallet to the smart contract. As all transactions require a transaction fee, you won’t be able to send 100% of whats in your wallet. If you have exactly 1 ETH you would need to send ~ 0.97 ETH.
2. There are not enough funds in your wallet
Please double-check you have the correct wallet connected (the one with your desired funds in) and ensure you are entering the correct amount when locking.
How long does it take to lock tokens?
Usually locking tokens takes no longer than 2 minutes.
When you lock tokens, a transaction is triggered that sends tokens from your wallet to the smart-contract. As a result, it takes a little longer than when, for example, moving funds between wallets on ethfinex.com. This is because, unlike with our centralised counterpart, each transfer and transaction must make it’s way across the blockchain.
The good part is, we automatically set the appropriate gas price based on the current state of the Ethereum network to ensure the process is swift and your experience in the portal is convenient and effortless.