Processing times for verification can reach approximately 5 weeks; however, during periods of significant public interest in cryptocurrencies, processing periods can take longer. We apologize for any prolonged delays and want to assure you that we are working tirelessly to verify your account.
Be sure to monitor your e-mail for official correspondence from the Ethfinex compliance team requesting any additional documentation that may be required for verification.
Our compliance department works rapidly to verify all incoming new client documentation, case-by-case. We cannot provide a standard processing period for all cases, as everything must be carefully reviewed by human interaction; however, we can assure you that the compliance department will update your account page status the moment verification is completed.
Keep in mind that you do not need to be verified to start trading on Ethfinex. Verification is essential for users wishing to deposit/withdraw stable coins; however, you are free to deposit, trade and withdraw cryptocurrencies, and can do so immediately upon signing up.